Privacy Policy

Privacy Policy

Effective Date: March 2, 2026

Radiance Window Cleaning (“Radiance,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains what information we collect, how we use it, and the choices you have.

If you have any questions, contact us at:
Email: [YOUR EMAIL]
Phone: [YOUR PHONE]
Service Area: Idaho Falls, ID and surrounding areas

Information We Collect

Information you provide to us

When you fill out a form, request a quote, schedule a service, or contact us, you may provide:

  • Name

  • Phone number

  • Email address

  • Service address

  • Details about your request (example: window cleaning, ultrasonic blind cleaning)

  • Photos or notes you choose to send (example: pictures of blinds/windows)

Information collected automatically

When you visit our website, we may automatically collect:

  • Device type and browser

  • Pages viewed and time on site

  • Approximate location (city/region)

  • IP address

  • Referral source (example: Google, Facebook)

This is typically collected using cookies and analytics tools.

How We Use Your Information

We use your information to:

  • Provide quotes and schedule services

  • Communicate with you (calls, texts, emails) about your request

  • Send appointment reminders and service updates

  • Improve our website and marketing performance

  • Protect our business from fraud and abuse

Text Messages and Calls

If you provide your phone number, you may receive calls or texts related to:

  • Quotes

  • Scheduling

  • Appointment reminders

  • Service confirmations and follow-ups

Message and data rates may apply.
You can opt out of marketing texts at any time by replying STOP (if applicable) or contacting us directly.

Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Remember site preferences

  • Understand website traffic and performance

  • Measure advertising results (example: Facebook/Meta ads)

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Third-Party Services

We may use third-party tools to run our business and website, including:

  • Website hosting and forms

  • Analytics (example: Google Analytics)

  • Advertising platforms (example: Meta/Facebook, Google)

  • Scheduling, invoicing, payment processing

These providers may process information on our behalf to perform services. We do not sell your personal information.

Sharing Your Information

We may share your information only when necessary:

  • With vendors who help us operate (example: scheduling software)

  • To comply with legal obligations

  • To protect the rights, safety, and property of Radiance and our customers

Payment Information

If you make a payment online, your payment details may be processed by a secure third-party payment processor. We do not store full credit card numbers on our servers.

Data Retention

We keep personal information only as long as needed to:

  • Provide services

  • Maintain business records

  • Meet legal and tax requirements

  • Resolve disputes and enforce agreements

Your Choices and Rights

You may request to:

  • Access or correct your information

  • Delete your information (where legally permitted)

  • Opt out of marketing communications

To make a request, contact us at [YOUR EMAIL].

Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect information from children.

Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

Radiance Window Cleaning
Phone: 208-223-8809